Refund & Cancellation Policy
This policy explains how cancellations and refunds are handled for reservations made through our website.
Our goal is to provide transparent and fair policies for all guests.
Cancellation Policy
Guests may cancel their reservation up to 48 hours before the scheduled check-in date without penalty.
If a reservation is cancelled less than 48 hours before arrival, the cost of the first night may be charged.
If a guest does not arrive on the scheduled check-in date and does not cancel the reservation, the booking may be considered a no-show.
Refund Processing
Eligible refunds will be processed after the cancellation request has been confirmed.
Refunds are typically issued within 5–10 business days, depending on the payment provider.
The refunded amount will be returned using the original payment method whenever possible.
Modification of Reservations
Guests may request to modify reservation dates depending on room availability.
Changes must be requested through our support team before the scheduled arrival date.